Frequently Asked Questions

Most patients do not need a referral to see a nephrologist. Traditional Medicare does not require referrals. However, some Medicare Advantage plans—especially HMO plans—may require one. Most commercial insurance plans do not require a referral, but requirements can vary. We recommend contacting your insurance provider to confirm your specific plan details.

We accept a wide range of insurance plans, including: Blue Cross Blue Shield (BCBS) UnitedHealthcare (UHC) Moda PacificSource Providence Health Plan Aetna Cigna Atrio Medicare Health Net Devoted Health TriCare West For more details, please visit our Insurance & Coverage page.

Yes. We continue to bill your insurance for covered medical services, including visits, labs, and imaging when applicable. The membership applies to non-covered services, allowing for more time, access, and a more personalized care experience.

Our membership model allows us to provide a higher level of care that is not possible in traditional high-volume practices. By keeping our patient panel intentionally smaller, we are able to offer: Longer, unrushed appointments Priority scheduling Direct communication with your physician A stronger focus on prevention and long-term health This approach is sometimes described as affordable concierge care—designed to make personalized, physician-led care more accessible.

Its $35/month or $360/year. You can cancel anytime.

Yes. We welcome patients who dont have insurance or are out of network and offer transparent self-pay pricing: New patient visit: $250 with membership Follow-up visit: $150 with membership

Yes. Optima Kidney Care offers telemedicine appointments for eligible patients across Oregon and Washington, including Bend and Central Oregon.

In many cases, yes. CKD can often be effectively monitored and managed through telemedicine with careful review of labs, medications, and a personalized follow-up plan.

As a nephrologist and internist, Dr. Campos treats a range of conditions, including: Chronic kidney disease (CKD) High blood pressure (hypertension) Protein in the urine (proteinuria) Blood in the urine (hematuria) Kidney stone prevention Polycystic Kidney Disease Electrolyte disorders Metabolic health and weight-related conditions

If you have questions about your bill, please contact our billing partner, MediBill MD, at 469-935-7072. To pay your bill online, visit elationpay.com

We’re happy to help. Please email us at info@optimakidneycare.com and our team will get back to you.

No. You do not need to enroll in the membership before your first visit. New patients are welcome to schedule an initial consultation, which is billed through insurance like a traditional specialist appointment. Your first visit is an opportunity to meet Dr. Campos, review your health concerns, and discuss whether Optima’s care model is the right fit for your goals.  We believe patients should have the chance to experience the practice first and make the decision that feels right for them—without pressure.